Frequently Asked Questions
Whether you have a dedicated BillEase page on your website or just a general FAQ page, here are some top questions that customers ask about BillEase at checkout:
What is BillEase?
BillEase is a buy now, pay later app that allows you to pay for your purchases in easy bi-weekly or monthly installments either interest-free or interest-bearing even without a debit or credit card!
Who can use BillEase?
In order to have an account with BillEase, you must:
・Live in the Philippines
・Be at least 18 years old
・Have a valid government ID
・Have verifiable mobile number and email address
How do I sign up?
You can sign up here or during the checkout process. For the initial sign up, BillEase will just need you to fill out the form and your ID. You’ll know if you are approved in less than 5 mins.
Why do I have to pay an upfront payment?
Depending on the merchant’s installment program or your total purchase, BillEase requires a partial upfront payment which is automatically calculated at checkout. This down/first payment allows BillEase to finance the rest of your payments and stretch your funds.
How do I request a refund?
Refund depends on the refund and cancellation policy of the merchant. Contact the merchant if you wish to have your purchase cancelled or refunded. If your refund request is granted, your loan will be automatically cancelled and we will also process the refund of your down payment/first payment if applicable.
Will I be notified before my installment is due?
We want you to be on top of your payments. BillEase notifies customers with payment reminders via SMS and email before each payment is due.
How do I pay my installments?
You can pay your BillEase installments through direct debit, Coins.ph, GCash, over-the-counter, and bank transfer to our accounts. All payment information is available on your web or mobile app.
Is there a penalty for late payment?
Yes, it’s important to notify BillEase to avoid late payment fees. If you are having financial difficulties and cannot make payments on time, please contact us and we will try to work out a payment schedule that works for you.
Can I trust BillEase?
BillEase is a brand of First Digital Finance Corporation, a fully-licensed fintech company regulated by both the Securities and Exchange Commission (SEC) and the Bangko Sentral ng Pilipinas (BSP). It’s also a registered PIP/PIC under the National Privacy Commission (NPC).